A trade hasn't signed yet. What now?

Open the trade row on the project. You will see the current state at a glance: Pending, Invited, Signed or Vetoed.

• If they are still Invited, a quick phone call usually does it.
• If the invite did not reach them, use Resend. The most common cause is a typo in the email, so correct it on the trade row first, then resend.
• You can Revoke an invite at any point before signing. That cancels the active link so a fresh one can be sent.
• Links expire. If yours has, send a new one.

What "Vetoed" means

If the row shows Vetoed, the trade opened the link, read the declaration, and chose not to sign. They will have given a reason, which is recorded against the row. The row is then locked, so you cannot reinvite the same trade for the same declaration. Address whatever they raised, then add a new trade row and start again.

What the trade actually sees

The email comes from a buildstandard.com.au address, with a subject line naming your business and the project. Inside there is one button to open the declaration. They do not need an account and they never set a password. Knowing this helps when you are talking them through it on the phone, especially if they are digging through spam.

If the email shows as failed

If the row shows the invite failed to deliver, the address is usually wrong by a letter or two. Update it and resend. If it keeps failing, ask which inbox they actually use day to day. Plenty of trades have a personal address that works better than the one on file with their business.