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Billing & account

Signing in with a one time code

2 min read

BuildStandard does not use passwords. Every time you sign in, we email you a one time code to type into the sign-in screen. A new code is generated each time, so there is nothing to reset and nothing to remember.

If your code has not arrived, work through these three checks.

1. Check the email address

Make sure the address you entered matches the one on your account. A small typo is the most common reason a code never shows up.

2. Check your spam or junk folder

Codes sometimes land in spam, especially the first time. If you find one in there, mark it as not spam and add our sender address to your safe list so future codes go straight to your inbox.

3. Just ask for another code

There is no reset process. If a code did not arrive or has expired, enter your email on the sign-in screen again and a fresh code is sent.

Still stuck after those three? Email us and we will take a look. Codes rarely fail to send, but when they do it is usually something we can sort in a few minutes.

Still need a hand?

Email us with a short description and a screenshot if you've got one. We read every message.

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